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Le Mélange LLC - Terms and Conditions

All prices are current at the time of publication. However, they are subject to change without notice. Your request for a quotation for a bulk quantity on any item will be furnished promptly.

Payment Terms
All payments must be received and must clear before any items are shipped. No C.O.D. orders are possible. All orders must be placed via our web site at Telephone orders, purchase orders, or net 30 billing are not currently available.

Forms of Payment
MasterCard, VISA, AMEX, PayPal, Discover, Western Union, Money Order, Check, or Cash. All funds must be in US Dollars.

Credit Card Fraud
Please note that all credit cards are charged at the time of checkout to help prevent fraudulent orders. If you complete the checkout process using a credit card or PayPal as a form of payment, you certify that you have the consent of the cardholder, and all charges are lawful. To protect our customers, you may be asked to fill out a credit card authorization form if your order is being shipped to an address different than the credit card billing address, is over $500.00 US dollars, or is an international order.

If you are caught violating this policy, we will forward the transaction to the proper authorities in your region. We take credit card fraud very seriously and will aggressively and fully pursue prosecution permissible by law. All transactions are logged with IP address, and we will use all means to have violators prosecuted, no matter how small the transaction.

Shipping Terms
All items are shipped either USPS, UPS, or you may also use your own UPS or FedEx account, as per customer’s choice. Items are shipped prepaid and added to the invoice. All orders are processed and shipped as quickly as possible. Usually, orders are shipped within two business days of receipt of payment. Many times, orders are shipped the same or very next business day. Under normal circumstances, there are times due to high order volume, when it may take up to 5 business days to ship. We appreciate your patience and understanding during this time.

Please note, that when a customer chooses USPS Express, UPS Next Day Air, UPS Second Day Air, or UPS Third Day Air, those express shipping terms apply to the parcel from the time it is shipped, NOT from the time the order is placed. Although we place the highest priority on orders with express shipping services, the same shipping policies apply. Saturday Shipping is a special fee on top of the normal Two Day and Next Day Air charges (please call us if you require this emergency service). We DO NOT guarantee that any order will be shipped from our warehouse any sooner than 5 business days from the time payment is received. Regarding carriers, we make no guarantees as to the time a carrier may take once an item is shipped. We are not responsible for any delays due to any carrier's lack of performance. A special note during the holidays: the period from Thanksgiving to Christmas is an especially slow time to receive shipments. Please be patient if you are waiting for a parcel during this time. Again, a carrier's lack of performance is out of our control.

Any address corrections or address change charges from UPS will be billed to customer, such as missing apartment numbers, incorrect zip codes, and so forth. These changes are billed by UPS separately, so please be sure to double check your address information before submitting your order. In placing your order, verify that your shipping address is complete and correct. Should the address information provided be incorrect, you may be responsible for an additional $20.00 address correction charge from UPS as stated above. PO Boxes are not allowed in the address information, if you are shipping via UPS. We must ship to a physical address for all UPS shipments.

International Customers
USPS and UPS offer service to select Countries/Cities via Express. It is not available for all countries (most of the United Kingdom, France, Sweden, Canada, and Germany qualify). Express delivery is approximately 2-4 business days shipping speed to these areas. Most countries qualify for USPS and UPS Expedited and Express. It is usually the cheapest international option (5-7 business days). If for some reason, neither option produces a shipping cost, then in most cases UPS Saver Express is the only option available for your country. UPS Saver Express is right in the middle of UPS Expedited and UPS Express in terms of cost and speed (4-7 business days).

International Orders and Importation Policies
All items sold on this site are available to international customers residing outside of the United States. It is the customer’s responsibility to know the importation restrictions of the country in which they reside. Importation fees and duties may be required to import certain items into your country. It is the customer's responsibility to handle fees required by your Customs office. In addition, if required, any licensing, business licenses, or required certifications by your country must be furnished and presented by the importer or customer upon arrival of the package at the Customs office in your country. The customer assumes all liability regarding the importation of any item purchased. At no time will Le Mélange, LLC be held responsible for non-delivery of any order that is stopped by Customs of the country in which the customer resides. If Customs of the country in which the customer resides seizes a package because the customer purchased an item that is regulated or not allowed for importation into their respective country, the customer agrees to waive all rights to any claim against Le Mélange, LLC. At no time will Le Mélange, LLC be responsible for issuing any type of credit or refunding any monies for any package that is seized by Customs of the country in which the customer resides.

Undeliverable Packages
All packages that are termed undeliverable due to insufficient, incomplete or non-deliverable addresses, or not having someone 18 years or older at the shipping address to provide a signature confirmation are subject to a $9.25 service charge for UPS ground package or $13.95 to $18.50 for a UPS priority shipped package, depending on weight and service of original order. In addition to the service charge, the customer will be responsible for any further shipping charges should the customer choose to have the package re-shipped. Refunds will be given in the form of a store credit for the merchandise minus the $9.25 or $13.95 charge, depending on the original shipping service, and a 25% restocking fee. In order to receive a store credit, you must have an online account with Le Mélange, LLC.

Return Policy
Customer satisfaction is our top priority at Le Mélange, LLC. As such, we would like you to be completely satisfied with your purchase. If you need to return an item, please contact our customer service department within 10 days of receipt of your purchase. Any item being returned for any other reason other than it being defective or shipped in error, may be subject to a 25% restocking fee. Shipping fees for errant orders will not be refunded. All items returned must be returned new, unused, in the original packaging, with any accessories provided by the manufacturer, and in resalable condition. Return shipping costs will be at the customer's expense. All returns will be inspected prior to issuing credit.

Before returning any item, please obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Items returned without an RMA number will receive a store credit for merchandise minus 25% restocking fee.

If you paid for your order via credit card, or PayPal, your account will be credited back for the appropriate amount once the products have been received. If you pay with a check, western union transfer, or money order; please allow 2–4 weeks to receive your refund check from Le Mélange, LLC from the time we receive the returned products. If you wish to waive the 25% restocking fee, you may have your refund in the form of a store credit. Restocking fees may also be waived if purchasing another item of equal or greater value. Restocking fees will be refunded once the new order has been processed.

If you are returning an item that is defective or shipped in error, we apologize for your inconvenience. We will refund the costs or the products, plus original shipping cost and supply the return shipping label via USPS or UPS.

The following will not be accepted for return, for any reason, unless deemed defective or shipped in error: Items that have been discontinued, items that are outdated, shelf-worn, used or defaced, unsuitable for re-sale, chemicals or oils or essential or flavoring oils that have been opened, or products that have been shipped outside the United States.

Product Acceptance
Extreme care is always used when packing your orders. All items are checked, rechecked and packed by experienced personnel. Should discrepancies occur, please contact us immediately so we may resolve the issue. All claims of shortage, incorrect items or damage MUST BE MADE WITHIN FIVE (5) DAYS OF RECEIPT OF OUR ORDER. Major damage should be reported immediately to - and inspected by - the carrier. We will lend all assistance in helping to process your claim. For damage caused by USPS or UPS delivery, all packing materials should be kept until inspected by a USPS or UPS representative. If the customer does not notify Le Mélange, LLC within five (5) days after the receipt of the order, the order shall be deemed to conform to the terms provided herein and shall be irrevocably accepted by the customer.

Order Cancellations
If you need to cancel your order you must notify Le Mélange, LLC via email at, before 12:01 pm EST on the day you place your order to receive full credit. Orders cancelled after 4:00 pm EST on the order date may receive full credit if the package has not shipped. If you cancel your order after it has shipped, you will receive credit minus a 25% restocking fee and any applicable shipping charges.

Changes to Existing Orders
Due to the way our orders are processed for shipment, we cannot add to, or modify an existing order once it has been submitted. We can only cancel an order IF it has not yet been shipped. If you need to add to or change an existing order, you may call or e-mail our customer service department and cancel your existing order, IF it has not yet shipped, and then you must re-submit a new order with the changes or additions you wish to make. You must re-submit your order through the on-line check out process. We cannot process, change, or modify any orders via e-mail. We can only cancel orders. If your order has already shipped, then you must place an additional order.

Essential and Carrier Oil Disclaimer
The personnel from Le Mélange, LLC, are not medical practitioners, and do not diagnose, treat or prescribe in any shape, manner or form. Before using any natural supplements, vitamins, or alternative medicines, always consult with a medical practitioner. Information on this site should not be used to self-diagnose or treat a health problem or disease. All the information, content and product descriptions included in this site are for reference purposes only. It is not intended as a supplementary recommendation or to replace advice given by a physician or other licensed health-care professional. Always contact your health care provider if you suspect that you have a medical problem. The information and statements regarding Le Mélange, LLC products have not been evaluated by the FDA, and are not intended to diagnose, treat, cure, or prevent any health condition or disease.

The following safety precautions are guidelines only. For further precautions, consult with an Aromatherapist or Holistic Practitioner regarding essential oil usage. Inform your health care provider of what you are using, as they may not be conducive with his or her prescribed therapy and/or medications.

The following are considered toxic and should only be used by a trained aromatherapist: Arnica, birch, bitter almond, brown camphor, mugwort, pennyroyal, tansy, wintergreen or wormwood oils. Each of these oils contains compounds that when given in specific doses, may prove toxic to the individuals subjected to it (The complete Book of Essential Oils).

The following oils should be avoided if you have epilepsy: Cajaput, camphor, eucalyptus, fennel, hyssop, peppermint, and rosemary.

The following oils should not be used while pregnant: Angelica, basil, black pepper, boldo leaf, calamus, camphor, cassia, cedarwood, clary sage, fennel, ginger, jasmine, juniper, lavender, marjoram, myrrh, peppermint, rose, rosemary, sage, and thyme.

Unless otherwise stated, never use undiluted essential oils on your skin. Always dilute with a carrier oil like Sweet Almond Oil, Cottonseed Oil, or Grape Seed Oil (all of which are available on our website: It is recommended to do a skin test prior to use. The following oils should never be used on the skin: Alan root, bitter almond, birch, boldo leaf, cade, calamus, camphor, cassis, cinnamon bark, fig leaf, horseradish, mustard, tansy, wintergreen, or any citrus oil (orange, tangerine, grapefruit, lemon, or lime.)

General guidelines:

• Essential oils are highly concentrated and should be used with care.
• Always read and follow instructions carefully. The shelf life for any essential oil is 1-2 years and should not be used after that length of time after purchase.
• Keep essential oils in a secure place, preferably out of direct sunlight and away from pets and children.
• Use a variety of essential oils and rotate those which you often use to avoid sensitization and irritation. If you use a blend for 3 to 4 days, take a minimum of 3 days off and use an alternate blend those 3 days.
• If you are allergic to certain foods, do not use carrier oils or essential oils derived from them.
• Essential oils do not automatically have the same healing properties as the plants they come from, due to different chemical components.
• Many essential oils have not been tested on humans, and you should always proceed with caution.
• Avoid contact with eyes. If an essential oil or essential oil blend gets into your eye, flush the eye immediately with clean water or cold milk. Seek medical attention if the stinging and/or irritation continue.

Limit of Liability
Le Melange, LLC, as a distributor for the products described in this catalog, warrants that representations for the products described accurately reflect the manufacturer's representations to Le Mélange, LLC. Le Mélange, LLC, therefore, expressly disclaims all warranties, whether implied, expressed or statutory, including the warranty of FITNESS FOR USE and MERCHANTABILITY. Le Mélange, LLC will, in no event, be liable for any consequential or incidental damage caused by use or misuse of any products described or sold on this website.

The Customer/Purchaser is certifying that all products and materials being purchased are being obtained for lawful use only. All our products must be handled only by qualified and trained individuals. When purchasing these products, the Customer/Purchaser acknowledges that there may be hazards associated with their use. The customer represents and warrants to Le Mélange, LLC that from the customer's own independent review and study, the customer is fully aware and knowledgeable about (I) the health and safety hazards associated with the handling of the products purchased; (II) industrial hygiene controls necessary to protect its workers from such health and safety hazards; (III) the need to adequately warn of health and safety hazards associated with products; and (IV) government regulations regarding the use of and exposure to such products. Le Mélange, LLC, at its sole discretion, reserves the right to limit the sale of any product or to refuse the sale of any product to any customer deemed unqualified to make such a purchase. What may be legal in one jurisdiction may not be legal in another. It is the customer's responsibility to know and to abide by all the laws and regulations of the jurisdiction in which they live or conduct business that may be related to the use of any product(s) the customer may purchase.

The site may periodically contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by Le Mélange, LLC of the content on such third-party websites. Le Mélange, LLC is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If Customer/Purchaser decides to access linked third-party websites, they do so at their own risk. Their use of third-party websites is subject to the Terms and Conditions of the use of such sites.


Customer/Purchaser acknowledges that no joint venture, partnership, employment, or agency relationship exists between Le Mélange, LLC and Customer/Purchaser, as a result of Customer’s/Purchaser’s use of Customer/Purchaser agrees not to hold themselves out as a representative, agent or employee of Le Mélange, LLC, and that Le Mélange, LLC will not be liable by reason of any representation, act or omission by Customer/Purchaser.

All statements of policy, prices, and specifications are subject to change or withdrawal.