Refund and Returns Policy

Categories

Overview

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, such as essential oils, carrier oils, and all powders.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sa***@*******ge.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sa***@*******ge.com and we will give you an address to return your item.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

return Policy

Customer satisfaction is our top priority at Le Mélange, LLC. As such, we would like for you to be completely satisfied with your purchase. If you need to return an item, please contact our customer service department within 10 days of receipt of your purchase. Any item being returned for any other reason other than it being defective or shipped in error, may be subject to a 25% restocking fee. Shipping fees for errant orders will not be refunded. All items returned must be returned new, unused, in the original packaging, with any accessories provided by the manufacturer, and in resalable condition. Return shipping costs will be at the customer’s expense. All returns will be inspected prior to issuing credit.

Before returning any item, please obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Items returned without an RMA number will receive a store credit for merchandise minus 25% restocking fee.

If you paid for your order via credit card, or PayPal, your account will be credited back for the appropriate amount once the products have been received. If you pay with a check, western union transfer, or money order; please allow 2–4 weeks to receive your refund check from Le Mélange, LLC from the time we receive the returned products. If you wish to waive the 25% restocking fee, you may have your refund in the form of a store credit. Restocking fees may also be waived if purchasing another item of equal or greater value. Restocking fees will be refunded once the new order has been processed.

If you are returning an item that is defective or shipped in error, we apologize for your inconvenience. We will refund the costs or the products, plus original shipping cost and supply the return shipping label via USPS or UPS.

The following will not be accepted for return, for any reason, unless deemed defective or shipped in error: Items that have been discontinued, items that are outdated, shelf-worn, used or defaced, unsuitable for re-sale, chemicals or oils or essential oils that have been opened, or products that have been shipped outside the United States.