We want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective item, or if you need to return an item for another reason, please contact us within 10 days of delivery.
Returns
To request a return, please contact us at sales@lemelange.com with your order number and a brief description of the reason for the return. We will provide instructions for returning the item.
Items must be returned in new, unused, and resalable condition unless the item is defective or was damaged or shipped incorrectly. For safety and quality reasons, powders, dyes, essential oils, and carrier oils are not returnable. These products cannot be resold once they have left our facility because we cannot verify that they have remained uncontaminated or unaltered.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or the item arrived damaged or defective.
Refunds
Once we receive and inspect the returned item, we will notify you regarding your refund. Approved refunds will be issued to the original method of payment.
Shipping charges are generally non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. Please do not discard the packaging or damaged items until we have had an opportunity to assist you.
Need help?
If you have any questions about a return, please contact us at sales@lemelange.com.